I have been communicating with Brian at GhostBed off and on for a few months. He wanted an opportunity to respond to my GhostBed Complaints article.
He sent the below in an email to me and I am posting it here for everyone’s review.
Thank you for your GhostBed purchase. We certainly apologize for any complications with your purchase.
We hope to be given a fair chance to address your concerns.
Our goal is for our customers to have wonderful experiences when shopping with GhostBed. We like to treat you not just like another customer but family. When that isn’t possible due to things beyond our control, our next objective is to fix the problem quickly and prevent any further annoyance on the customer’s end.
For those of are not aware, GhostBed is a smaller family business that is proud and fortunate to have 6 other families happily employed within our larger GhostBed Family. We have been delivering high-quality mattresses in a small box to our customers’ front door for nearly 20 years! Over this time, we have developed an unmatched logistics and supply chain infrastructure that often results in some customers receiving their GhostBed products in 24 hours and almost always within 3-5 days.
The good news is that your GhostBed items are in stock and orders are and will continue to ship daily from all GhostBed facilities. You will receive the tracking information as soon as your product ships. We appreciate your patience and understanding as we work to provide you with the best sleep of your life.
Whenever this time frame is not met, we will always try to be as transparent as possible since that is what we would expect for ourselves. While the information we provide is always the most accurate information we have at the time, many times this information is derived from our 3rd party partners and its accuracy may change for reasons beyond our control. With that said, we know that you ordered from GhostBed and expect the speedy shipping that is worth bragging about
GhostBed is a trusted service for over 5 years. GhostBed is a service of Nature’s Sleep that has over 20 years of experience in providing a better night’s sleep. GhostBed is proud to have earned over 35,000 positive 5-star reviews to reflect the company in a better light. As we strive to deliver on our promise to provide a better mattress at an affordable price. Which is backed by an industry-leading 20+ year warranty beyond the 101-night sleep trial guarantee.
Rest assured that the service is legit and backed with the leading US-based multi-lingual customer service team that is available to provide personal service 7 days a week, 365 days a year.
If you ever have any concerns, we hope that you will reach out to our dedicated customer service team.
We care more about you, your comfort, and overall customer satisfaction more than words will allow us to express. We truly consider you as part of our GhostBed Family.
The GhostBed Family